At mbi365, your privacy is not merely a legal obligation — it is a core value we uphold. This document transparently explains how we collect, use, store and protect your personal data as a member of our platform.
The six core principles that form the foundation of mbi365's Privacy Policy
Mbi365 is committed to being fully transparent about the data we collect and how it is used. There are no hidden agendas. All information relating to data processing is clearly stated in this Privacy Policy.
All your personal and financial data on mbi365 is protected with 256-bit SSL encryption — the same technology used by leading financial institutions. Your data is secure end to end.
As an mbi365 member, you have the full right to access, correct, transfer and delete your personal data. We respect your rights and provide straightforward mechanisms for you to exercise them.
Mbi365 never sells, rents or trades members' personal data to third parties for marketing purposes. Your data is used solely for the purposes stated and agreed to by you.
The mbi365 Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all applicable data protection legal requirements in Malaysia.
We only collect data that is strictly necessary to provide you with mbi365's services. The principle of data minimisation is applied across all our data collection processes.
A brief overview of the mbi365 member personal data processing lifecycle
During registration & use
Servers protected with 256-bit SSL
For service purposes only
Anti-fraud & regular audits
When no longer required
Important Note: This Privacy Policy describes how mbi365 ("we", "platform") collect, use, disclose, and protect your personal information ("you", "member"). By using the mbi365 platform, you acknowledge that you have read and understood this Privacy Policy. This document is subject to Malaysia's Personal Data Protection Act 2010 (PDPA).
Mbi365 is an online entertainment platform offering a wide range of services including Live Casino, slots, Sports Betting (Malaysia Super League, EPL, BWF badminton), e-sports, live matches, and lottery to players across Malaysia.
In providing these services, mbi365 needs to collect and process your personal data. We take your privacy seriously and are committed to protecting the personal information you provide to us.
This Privacy Policy applies to all users of the mbi365 platform, including website visitors, registered members and former members whose accounts have been closed. It covers all your interactions with mbi365, including through the website, mobile app (where available) and other communication channels such as email and live chat.
Mbi365 acts as a "data controller" as defined under Malaysia's PDPA, meaning we determine the purpose and manner in which your personal data is processed.
Mbi365 collects two main categories of data: information you provide to us directly, and data we collect automatically as you use the platform.
| Data Type | Example | Mandatory/Optional |
|---|---|---|
| Personal Identification Information | Full name, date of birth, identity card number | Mandatory |
| Contact Information | Malaysian phone number, email address | Mandatory |
| Financial Information | TnG, GrabPay, DuitNow, FPX account details | Required for transactions |
| Verification Documents | MyKad, bank statement copies | Upon request |
| Optional Information | Preferred language, favourite sports | Optional |
Mbi365 collects and processes your personal data for the following purposes, all of which are necessary to deliver the platform's services to you:
mbi365 does not use your data for automated decision-making that materially affects you without human involvement. All critical account-related decisions are reviewed by our team.
Mbi365 does not sell, rent or trade your personal data to any third party for their own marketing purposes. However, we may share your data with the following parties under limited and controlled circumstances:
| Third Parties | Reason for Sharing | Protection |
|---|---|---|
| Payment Providers (TnG, GrabPay, DuitNow, FPX, Boost, ShopeePay) | Processing deposit and withdrawal transactions | Data processing agreement, PCI-DSS compliance |
| Game Providers | Providing casino games & slots | Confidentiality agreements, minimum data only |
| Analytics Services | Platform usage analytics (anonymised) | Anonymised & aggregated data only |
| Legal Authorities | Compliant with Malaysian legal requirements | Only when required by law |
| KYC/AML Services | Identity verification & fraud prevention | Strict confidentiality agreements |
All third parties that receive your data from mbi365 are bound by data protection agreements ensuring your data is processed securely and solely for the specified purposes.
Mbi365 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or improper disclosure:
While we take all reasonable steps to protect your data, no security system is 100% foolproof. If you suspect any suspicious activity on your mbi365 account, please contact our support team immediately.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and mbi365's Privacy Policy, you have the following rights over your personal data:
Request a copy of the personal data we hold about you
Update or correct inaccurate or outdated data
Request data deletion when no longer needed
Object to the processing of your data for marketing purposes
Obtain your data in a portable format
Restrict data processing under certain circumstances
To exercise any of the above rights, please contact the mbi365 data protection team by email at support@mbi365.click or via 24/7 live chat. We will process your request within 30 business days.
Please note that the above rights may be subject to certain limitations in cases where data processing is required to fulfil legal obligations or protect mbi365's legitimate interests.
Mbi365 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit the mbi365 website.
| Cookie Type | Purpose | Duration | Deletable? |
|---|---|---|---|
| Ensures core platform functionality, login sessions and security | Session / 30 days | Not recommended – affects functionality | |
| Understanding how users interact with the platform (anonymised data) | 90 days | Yes, with no functional impact | |
| Saving language preferences, display settings, and game preferences | 1 year | Yes, but preferences were lost |
You can manage or delete cookies through your browser settings. Please note that deleting essential cookies may affect the functionality of the mbi365 platform and you may need to log in again.
Mbi365 retains your personal data for as long as your account remains active, or as long as necessary to provide our services, comply with legal obligations, or resolve any disputes.
When data is no longer needed and there is no legal obligation to retain it, mbi365 will securely delete or destroy the data using methods that ensure it cannot be recovered.
The mbi365 platform may contain links or references to third-party websites or services. These links are provided for your convenience only and do not constitute mbi365's endorsement of the content, products, or services offered by those sites.
mbi365 is not liable over the privacy practices or content of third-party websites. We recommend that you read the privacy policy of every website you visit. Once you leave the mbi365 platform, this Privacy Policy no longer applies.
Third-party payment services integrated with mbi365 — including Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay — have their own privacy policies governing how your financial information is processed through their platforms.
If you have any questions, concerns, or complaints about how mbi365 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us:
Mbi365 reserves the right to update this Privacy Policy from time to time. When material changes are made, we will notify you via an in-platform notification or to the email address you have registered. The "Last Updated" date at the top of this document will reflect the latest version.
Continued use of the mbi365 platform after any amendments to this Privacy Policy take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to stop using the platform and close your account.
Effective Date: This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. For related documents, please visit Terms & Conditions and Responsible Gaming us.
Join over 500,000 Malaysian members who trust mbi365 for safe, fair, and secure online entertainment. Register for free today — your data is always in safe hands with us.
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